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PRIVACY POLICY & TERMS OF SERVICE

Effective Date: May 1, 2025.

This Privacy Policy & Terms of Service outlines the terms, responsibilities, and privacy practices of Chalupa Towing & Transport (“Company”, “we”, “our”, or “us”) in relation to the towing and roadside services provided to our customers (“you”, “your”, or “customer”).

1. Customer Responsibilities

By requesting our services, you agree to the following terms:

• Accurate Information: You must provide the correct pickup and drop-off locations prior to dispatch. Delays or complications due to inaccurate information may result in additional charges.
• Keys Requirement: Keys must be left inside the vehicle. Failure to do so will result in an extra charge.
• Vehicle Access: If the vehicle is not accessible or requires extra labor (e.g., winching, special positioning, locked vehicle), extra charges will apply.
• Payment: Full payment is due before the vehicle is released. We accept [Credits Cards, Cash, Zelle].
• Storage: If the designated drop-off location is unavailable or inaccessible, the vehicle may be stored at our facility. Storage fees will apply until a suitable drop-off arrangement is made.
• Liability: The customer assumes all liability for the vehicle, including but not limited to its condition, content, and transport. You agree to release the Company from liability for damages not caused by our negligence.

2. Limited Liability

• No Responsibility for Damage from External Events: We are not liable for fire, theft, vandalism, natural disasters, or any acts of nature affecting your vehicle during or after transport.
• Third-Party Sites or Destinations: We are not responsible for damages or liabilities incurred at customer-requested drop-off locations or third-party facilities.

3. Privacy and Data Use

• We collect only the information necessary to perform towing services: name, contact information, vehicle details, and service locations.
• Your data will not be sold or shared with third parties except as necessary to perform the requested service or comply with legal obligations.

4. Additional Charges & Special Circumstances

The following terms apply when vehicles require extra time, effort, or resources to tow due to their condition or location. Customers acknowledge and agree that additional charges will apply under any of the following circumstances:

1. Damaged or Salvage Vehicles:
   Vehicles that have sustained accident damage, are classified as salvage, or are otherwise structurally compromised may require special equipment or procedures for towing. Additional fees will be assessed based on the complexity and time required to secure and transport such vehicles safely.
2. Missing Parts or Obstructions:
   Vehicles that are missing essential components (e.g., wheels, axles, suspension, or drivetrain parts), or are otherwise not in towable condition, may incur extra charges. This includes vehicles that are inaccessible due to fences, walls, tight spaces, or other structural barriers.
3. Auction or Private Lot Recovery:
   Tows originating from inside auction lots, impound yards, or private lots that require special access, paperwork, or wait time will result in added fees. Any delay caused by auction policies or lot staff is billable.
4. Hard-to-Hook Situations:
   If a vehicle cannot be easily hooked or loaded due to positioning, lack of clearance, or environmental conditions (e.g., mud, snow, tight alleyways), labor and equipment surcharges will be applied.

By requesting service, the customer agrees to these terms and acknowledges that final charges may differ from initial estimates if any of the above conditions apply.

6. Service Refusals, Cancellations & Misrepresentation

Customers are responsible for providing accurate and complete information about the vehicle and its location when requesting towing services. The following terms apply to cancellations, refusals, or undisclosed conditions:

A.  Customer Refusal or Cancellation Upon Arrival:
If the customer cancels the tow, refuses service, or changes their mind after a tow operator has already been dispatched or has arrived on site, a dry run / trip fee will apply to compensate for time, fuel, and lost opportunity.

B.  Undisclosed or Misrepresented Vehicle Conditions:
If the vehicle's actual condition differs from what was disclosed—such as being inoperable, inaccessible, modified, or otherwise not towable with standard equipment—and the tow cannot be completed safely or legally, an additional service charge will apply. This includes, but is not limited to:

a.  Locked or missing wheels

b.  Broken axles or suspension

c.  Being parked in tight, obstructed, or restricted-access areas

d.  Vehicles in ditches, mud, snow, or off-road locations not mentioned at the time of request

C.  Inability to Hook or Tow Due to Non-Disclosure:
If the towing company is unable to hook up or transport the vehicle due to missing or inaccurate information provided by the customer, an assessment fee or dry run charge will be applied to cover time and effort.

By requesting service, the customer acknowledges responsibility for providing accurate details and agrees to pay any additional fees resulting from failure to do so.

7. Cancellation After Dispatch & Use of Alternate Service Providers

Once a service request is accepted and a tow operator is dispatched, the customer agrees to the following terms:

A.  Cancellation After Dispatch:
If the customer changes their mind, cancels the service, or no longer requires the tow after a driver has been dispatched, a cancellation fee or dry run charge will apply to compensate for time, fuel, and operational costs.

B.  Use of Another Towing Company:
If the customer calls another towing company or allows another company to complete the service—whether due to timing, impatience, or personal preference—after our truck has already been dispatched or has arrived on scene, full or partial service charges will still apply, depending on the situation.

C.  Customer Responsibility:
It is the customer’s responsibility to communicate clearly if they no longer require service prior to dispatch. Failure to do so may result in a non-refundable trip charge or hock up only charge, even if the vehicle is not ultimately towed by our company.

By requesting service, the customer agrees to these terms and understands that fees may apply for cancellations or third-party service substitutions after dispatch.

8. Consent

By using our towing services, you acknowledge that you have read, understood, and agree to be bound by these terms.

Contact Us 

If you have any questions about this policy or our services, please contact us at:

Chalupa Towing & Transport 

321-252-0183

chalupatowing@gmail.com 

9703 Recycle Center Rd

Orlando, FL 32824